Thank you for visiting the Peerick Vineyard web site, www.peerick.com.au
Please read them carefully. Your use of our web site indicates your acceptance of these terms and conditions. Your placement of an order also indicates your acceptance of these terms and conditions. All orders placed via this website are carried out in good faith, and are considered a promise to buy. All information you supply during the ordering process is considered true and correct.
Information contained on the web site
All information contained on the Peerick Vineyard web site is for informational purposes only. The information contained on this site is not intended nor is it implied to be a substitute for professional veterinary advice or any information contained on or in any product packaging or labels.
This site is owned and operated by Peerick Vineyard [ABN: 87 735 341 571] hereafter known as Peerick. Unless otherwise specified, all material appearing on this site, including the text, site design, logos, graphics, icons and images, photographs, graphics, typefaces and other material (collectively referred to as “Content”) as well as the selection, assembly and arrangement thereof is subject to applicable copyright laws. Copyright © 2007, ALL RIGHTS RESERVED.
You may use the content of this site only for the purpose of information, shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Peerick’s prior written permission. All rights not expressly granted herein are reserved. Any unauthorised use of the materials appearing on this site may violate copyright, trade mark and other applicable laws and could result in criminal or civil penalties.
Disclaimer for use of site
By using this site you agree that doing so is at your own risk. In no event will Peerick, its directors, officers, employees and representatives, third-party content providers or the like warrant that the site will be uninterrupted or error-free. In addition Peerick do not make any warranty as to the information or products provided through the site.
If, when using the Site you provide any information that is untrue, inaccurate, not current or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we may suspend or terminate your registration and refuse any and all current and future use of the Site. You are responsible for maintaining the confidentiality of your password and registered account and are fully responsible for all activities that occur under your password and registered account.
Prices listed on our web site include all relevant taxes including G.S.T (Australian Goods & Services Tax), but do not include shipping costs. Shipping Costs are added as the customer proceeds through to checkout, and are clearly visible before any customer payment details are requested.
Any import duties, customs duties or restrictions incurred by International customers are the responsibility of the customer and are beyond the control of Peerick. International customers are advised to check with the relevant authorities in their country before placing an order with Peerick. Any orders sent overseas delayed in customs must be dealt with by the purchaser residing in the relevant country, and any fees or charges incurred through customs are the responsibility of the purchaser.
In the event a product is listed at an incorrect price due to a typographical error, Peerick shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. Peerick shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card, debit card of Paypal account has been charged.
If your credit card, debit card or Paypal account has already been charged for the purchase and your order is cancelled Peerick shall immediately issue a credit to your credit card, debit card or Paypal account in the amount of the incorrect price.
All Prices on this site are subject to change without notice.
Credit or Debit Card:
We accept Visa & MasterCard. There is no surcharge for using Visa & Mastercard to make purchases on the Pets Pantry web site. Please be sure to provide your exact billing address and telephone number. Incorrect information may cause a delay in processing your order. Credit card transactions are billed by Verisign. Verisign is a leading Secure Sockets Layer (SSL) Certificate Authority who enable secure e-commerce on our web site. Verisign provide a critical layer of intelligence and security that protects your credit card information.
Payments via Verisign will not be considered finalised until Pets Pantry receives an official payment statement from Verisign. This usually takes one but occasionally up to two days.
We accept Paypal as a method of payment. There is a 2.5% surcharge for using Paypal to make purchases on the Pets Pantry web site. Purchases using Paypal as the method of payment are also subject to the terms & conditions of use as determined and issued by Paypal.
Payments via Paypal will not be considered finalised until Peerick receives an official payment statement from Paypal. This usually takes one but occasionally up to two days.
Goods purchased on the Peerick website will be delivered by either a Peerick employee, private courier or Australia Post. The delivery area is limited to those areas serviced by Australia Post. We reserve the right to utilise alternative forms of transport at our discretion.
The delivery time for each order is based on the availability of the Product(s) + Shipping time. Shipping times reflect the distance the parcel travels and the remoteness of the location. Capital cities within Australia can expect delivery within two to five working days, remote locations up to 14 working days & Overseas up to 3 weeks. The maximum time allowance for delivery is 5 weeks, depending on stock availability. In the case where multiple products are ordered together, the order will not be shipped until all the products ordered are available from our warehouse. In circumstances where a particular product will be delayed for a lengthy time, Peerick will endeavour to advise the customer of the situation and make any arrangements or adjustments necessary.
Delivery to unattended premises
Unless indicated otherwise Peerick assume that permission is granted to leave goods at unattended premises. Peerick will accept no liability for goods delivered that are subsequently damaged, lost or stolen from unattended premises. If delivered by a Perick employee we reserve the right to charge a re-delivery fee of AUD$10 or 15% (whichever is the greater) if we are unable to deliver to an unattended premise for any reason. If delivered by courier we reserve the right to pass on the cost of the re-delivery charged to us should our courier be unable to deliver to an unattended premise for any reason.
You may sometimes have special requirements for the delivery of your order. Any comments that you would like to include can be recorded in the ‘Payment Details’ section of the checkout process. We encourage all customers to provide detailed delivery instructions.
Order acceptance policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Peerick reserves the right at any time after receipt of your order to accept or decline your order for any reason. Peerick reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verifications or information before accepting any order.
Return policy & procedure
Upon receipt of an order the customer is required to visually check the consignment for signs of damage. In cases where the consignment is damaged in transit, the customer must contact us as soon as possible. Before opening any product bags or boxes, please check that you have been sent the correct product.
Peerick offer a 7 day Money Back Guarantee (less shipping costs) provided the goods are returned in a saleable condition and are unused, in the original undamaged box including all original packing and inclusions. We reserve the right to charge a restocking fee of AUD$10 or 15% (whichever is the greater) and replacement cost, or refuse the return of items that are returned incomplete or damaged in any way. The purchaser is required to pay all shipping costs incurred in returning items to Peerick except in instances where the goods arrived faulty or the incorrect product was shipped by Peerick.
To arrange for the return of any item please email us at firstname.lastname@example.org (quoting your invoice number) or contact us by phone on 03 5467 2207 to obtain our return shipping address.
No responsibility will be taken for goods returned without an invoice number. We will only accept returns where contact is made within 7 days of receipt of the item from Peerick.
All goods returned to Peerick will be inspected upon their return and in the case of faulty products, a replacement product will be sent at the expense of Peerick or a refund issued to the customers credit card, debit card or Paypal account according to the customers instructions.
In the case of non-faulty goods returned to Peerick, we reserve the right to deduct the standard restocking fee from any refund issued, or to return the goods to the customer at the customer’s expense.
Your order can be changed or cancelled at any time before your order is shipped. Once the order has been placed you can cancel your order by sending a request to cancel to email@example.com or calling us on 03 5467 2207 . We can only cancel orders that have not been shipped.
If you have submitted an order in error or changed your mind after your order is in the shipping process, we will accept returns. Refer to our Return Policy & Procedure above for details.
If your product is lost during shipment, we will do our best to replace your product as soon as possible (depending upon product availability). In order to confirm that an order has been lost, we may wait until the maximum delivery time of 5 weeks has expired before replacing your order. The purchaser is required to pay all shipping costs incurred in re-sending goods.
Reservation of title
Title for all goods dispatched remains with Peerick until payment has been received in full. Until title passes, Peerick can retain, repossess and/or resell all goods. Customers acknowledge that they hold all goods from Peerick as bailees until title passes.
As far as legally possible this Agreement, its terms and conditions and the use of the Peerick web site shall be governed by the laws in existence from time to time in Australia. Any claim relating to Peerick, the services provided through the Pets Pantry web site or the Content shall be governed by the laws of the state of Victoria and you agree to submit to having the matter dealt with in a court in Melbourne in the state of Victoria, Australia.
These terms are effective even if this Agreement is terminated by either party. Subject to applicable law, we reserve the right to suspend or deny, in our sole discretion, your access to all or any portion of the Peerick web site with or without notice.
You agree that any termination of your access to the Peerick web site may be effected without prior notice, and acknowledge and agree that we may immediately deactivate or delete your registration and all related information and files under your registration and bar any further access to such files or the web site. Further, you agree that we shall not be liable to you or any third-party for any termination of your access to the site.
We endeavour to keep all information contained on the Peerick website up-to-date. However, prices, listings and other information are subject to change and are for information purposes only. Peerick assumes no responsibility for errors or omissions noted on the aforementioned website. Please verify all information via email or by telephone.
Limitation of liability
Neither Peerick nor any of its directors, employees or other representatives, or the developer, Internet Service Provider or carrier of the website, will be liable for damages arising out of or in connection with the use of Peerick websites. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.